Policies

SERVICE REVISION POLICY:
We are dedicated to ensuring your utmost satisfaction. If you wish to make adjustments to your cut or color, kindly inform us within three days of your appointment. We're pleased to accommodate changes within the original service's scope, provided by the same service provider, and at no additional cost.

CARD ON FILE:
When booking an appointment, we'll request your credit card information for appointment holding purposes. Rest assured; our payment processing system employs the most secure servers available. We will never have direct access to your card details. The card on file is solely for smooth checkout and for enforcing our cancellation policy.

CANCELLATIONS:
Appointments canceled or rescheduled 24 hours before the scheduled start time will be charged 100% to your card on file. This compensates your stylist for lost revenue due to same-day cancellations or no-shows. In case of illness, please provide as much notice as possible. We encourage you to avoid not showing up without notice. Appointments canceled due to illness are exempt from the cancellation fee but cannot be rescheduled within two weeks of the initial appointment.

PUNCTUALITY:
We strive to accommodate late arrivals to the best of our ability. However, if you are fifteen minutes late, it may affect aspects of your service.

TENTATIVE POLICY:
Due to the unpredictability inherent in our work, all appointments are subject to change. Our artists may need to edit, cancel, or decline services in unforeseen circumstances. Rebooking is not guaranteed unless their schedule permits.

CHILDCARE & ADDITIONAL GUESTS:
To ensure limited space and safety, we kindly request that you refrain from bringing children or extra guests unless they are receiving services. One guardian per minor is allowed on the salon floor; all others are requested to wait in their vehicle.

SPECIAL ACCOMODATIONS:
For your comfort and safety, please communicate any allergies or sensitivities before your service.

PAYMENTS:
We accept Visa, MasterCard, Discover, and American Express. However, we do not accept personal checks or cash.

CONFIRMATIONS:
Our system will send appointment reminders and confirmations via text and email prior to your service. We ask all guests to confirm their appointments. Failure to confirm may lead to appointment cancellation.

DECENCY POLICY:
As hospitality professionals, we are committed to cultivating a safe and inclusive community. Our Decency Policy upholds these values and aims to protect decency, promote anti-racism, encourage dialogue, and address inappropriate behavior. By agreeing to this policy, you understand that we do not tolerate instances of discrimination, racism, misogyny, or aggression and reserve the right to take action, including removal from our community.

LIABILITY:
By reading and agreeing to this statement, you acknowledge that you have understood all Siren Curl Studio Policies outlined in this memo. You consent to securely saving and storing your payment information. You release and agree to hold Siren Curl Studio and its associates harmless, waiving any claims or demands for damages or loss to yourself and your property arising from services received. This release absolves Siren Curl Studio and its owners, partners, and employees from any liability concerning bodily injury, illness, death, medical treatment, or property damage associated with services provided.